A citizen calls or emails, the AI agent logs the issue, categorises it and routes it to the right crew. No waiting queue, no lost report.Your city, in real time.
Built for the way a city works
One AI front door for every citizen request, on the phone, on the website and on messaging apps, connected to the departments that do the work.
One number for everything
Broken streetlight, missed pickup, road damage, citizens report it in plain words and the platform logs it, opens a ticket and routes it to the right department.
Certificates & appointments
The assistant explains what documents are needed, guides residents through applications and books appointments with the right office, no wasted trips to city hall.
Every resident, every language
Conversations flow naturally in multiple languages, so every resident and visitor gets the same level of service.
Transparent operations
Every request has a status citizens can check, and leadership sees live dashboards of volumes, response times and recurring issues per neighbourhood.
Automatic categorisation & assignment
The AI reads every incoming request, categorises it and assigns it to the responsible department automatically, no manual triage, no ticket sitting in the wrong inbox.
All channels, handled by AI in one place
Phone calls, website chat, email and messaging apps all flow into a single AI-powered hub, so every conversation is answered, logged and tracked in one place.
Municipal AI, Frequently asked questions
What is a municipal AI platform?
It is an AI platform for municipalities where AI agents answer citizen calls and messages 24/7, log every report, categorise it and route it to the right municipal department, with no waiting queue and no lost report.
How do citizens report an issue?
They simply call, email or message in plain words, a pothole, a broken streetlight, a missed pickup. The AI agent understands the request, opens a ticket, assigns it and gives the citizen a status they can track.
Can the AI agents speak multiple languages?
Yes. Conversations flow naturally in multiple languages, so every resident and visitor gets the same level of service regardless of the language they speak.
Does it integrate with existing municipal systems?
Yes. The platform connects to the ticketing, scheduling and departmental tools the municipality already uses, and leadership gets live dashboards of volumes, response times and recurring issues per neighbourhood.
Bring your municipality into the AI era